Can I inquire while I’m away from Fort Lauderdale?+
Yes. Tell us your general location, expected travel window, and who would coordinate local entry. A remote request still needs confirmed building access and an agreed scope. Do not put keys, codes, passwords, or identification documents in the form.
How far ahead should I plan an arrival or departure clean?+
Start by checking your building’s approval process and sharing a flexible date window. For arrival, plan around any maintenance and unpacking; for departure, allow time after packing and before your own final property check. We cannot promise lead times or dates while preparing to launch.
What if the condo has been closed for several months?+
Describe the time away and its last known condition. Heavy buildup may need a different scope or may be unsuitable. Visible mold, pest activity, water damage, or other hazardous conditions need assessment by an appropriate specialist before ordinary cleaning can be considered.
Are inside appliances, cabinets, and bed linens included?+
They are optional requests, subject to availability and a separate scope and quote. List each task you want assessed. Only the rooms, tasks, and extras explicitly agreed with you are included; a seasonal inquiry does not automatically include a deep clean.
Does an estimate request reserve an appointment?+
No. Penélope’s Touch is a prelaunch business accepting estimate inquiries. Coverage, launch readiness, cleaner availability, scope, price, and a visit window must be confirmed separately. A preferred date on the form is a request, not a booking.
Will you monitor the condo while I’m away?+
A cleaning visit does not include home watch, inspections, keyholding, pest treatment, HVAC work, or storm preparation. Arrange ongoing property care separately.